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We’ve moved our FAQ documentation to our new Help Center.

↗️ Visit: https://help.theatr-app.com

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Last updated: March 10, 2026

Frequently Asked Questions

(Tap on the triangle to expand the answers)

About Us

• What’s Theatr App?
• What’s the difference between you and other ticket resale sites, such as StubHub and Ticketmaster?
• I have feedback or suggestions for your app. Who should I talk to?

Stoop Marketplace

Marketplace Rules

This community runs on trust. Please follow these rules:

• Sell at or below price paid (including fees).
• Upload valid proof of purchase showing the price paid and show date/time.
• Report suspicious listings—our system automatically removes listings after enough reports and suspends repeat offenders.
• If your tickets are invalid, buyers can dispute for a refund up to 30 minutes after showtime.

Buyer

Ticket Purchase