Last updated: May 3, 2025

<aside> 📝 Theatr launched in 2023 and is still in its early days, which means some things might not be perfect yet. But we’re committed to building the best version possible—and we’d love for you to be part of that journey.

You can suggest a feature or report a bug to help us improve. Want to see what we’ve been working on? Check out our latest product updates and a sneak peek of what’s coming here.

If something’s urgent, the fastest way to reach us is at: [email protected]

</aside>

Frequently Asked Questions

(Tap on the triangle to expand the answers)

About Us

• What’s Theatr App?
• What’s the difference between you and other ticket resale sites, such as StubHub and Ticketmaster?
• I have feedback or suggestions for your app. Who should I talk to?

Stoop Marketplace

Marketplace Rules

This community runs on trust. Please follow these rules:

• Sell at or below price paid (including fees).
• Upload valid proof of purchase showing the price paid and show date/time.
• Report suspicious listings—our system automatically removes listings after enough reports and suspends repeat offenders.
• If your tickets are invalid, buyers can dispute for a refund up to 30 minutes after showtime.

Buyer

Ticket Purchase

• How do I buy tickets from Stoop Marketplace? What do I do if I get scammed?